Privacy Policy

Article 1 (Personal information)

"Personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act"), and refers to information about a living individual that can identify a specific individual by name, date of birth, or other description contained in the information, or that includes a personal identification code.

Article 2 (Acquisition and Use of Personal Information)

Our company will collect and use personal information from users to the extent necessary for the following purposes. If we use personal information beyond the scope of the following purposes, we will obtain consent from users in an appropriate manner in advance. In addition to the above purposes of use, we may determine individual purposes of use based on services, surveys, etc.

1. To provide our services (hereinafter referred to as "the Services")
2. To send sales recommendations, surveys, and prizes regarding our services via various media such as telephone, email, and mail.
3. To improve and enhance the content of the Service or to develop new services
4. To inform you of new features, updates, campaigns, etc. of the Service and other services provided by our company (including sending emails, flyers, and other direct mail).
5. To provide information about our services or those of third parties by telephone, email, or other direct mail from our company
6. To contact you as necessary for maintenance, important notices, etc.
7. To respond to inquiries or consultations from users regarding this service (including verifying their identity)
8. To report to users on the usage status of this service
9. To request cooperation in surveys and interviews regarding the Service, to request participation in various events, and to report the results, etc.
10. To investigate and analyze the usage history of the Service and use the results to improve and develop the Service and deliver advertisements
11. To identify and deny use to users who have violated the terms of use or who are attempting to use the service for fraudulent or improper purposes

Article 3 (Management and protection of personal information)

Personal information will be managed with strict security and will not be disclosed or provided to third parties without the user's consent, except in the following cases: In addition, with safety in mind, we will take measures to prevent and correct risks such as unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information.

1. When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the user's consent
2. When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the user's consent
3. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the user's consent may impede the performance of said duties
4. In order to smoothly carry out business, when all or part of the handling of personal information is entrusted to a third party within the scope necessary to achieve the purpose of use.
5. When personal information is provided due to business succession due to merger or other reasons
6. When personal information is used jointly with a specific person, the user is notified in advance or made easily accessible to the user of the fact, the items of personal information to be used jointly, the scope of the people who will use the personal information jointly, the purpose of use by the users, and the name or title of the person responsible for managing the personal information.
7. Other cases permitted by law.

Article 4 (Entrustment of handling of personal information)

Our company may outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use. In this case, we will thoroughly examine the suitability of the outsourcing company, stipulate matters related to confidentiality obligations in the contract, and provide necessary and appropriate supervision of the outsourcing company. Furthermore, our company may jointly use all or part of the acquired personal information in accordance with the provisions of the Personal Information Protection Act. Please note that the joint use of personal information of each applicant acquired in connection with the recruitment activities of our company and its consolidated subsidiaries is stipulated separately in the "Recruitment privacy policy"Please refer to.

Article 5 (Disclosure of Personal Information)

When a user requests disclosure of their personal information, we will disclose it to the user without delay. However, if disclosure would fall under any of the following, we may not disclose all or part of the information, and if we decide not to disclose it, we will notify the user without delay.

1. When there is a risk of harming the life, body, property, or other rights and interests of the user or a third party
2. When there is a risk of significant hindrance to the proper implementation of our business
3. When it violates other laws and regulations

Article 6 (Correction and Deletion of Personal Information)

If you have any complaints or inquiries regarding the handling of personal information, or if you wish to inquire about or correct personal information, please contact our personal information desk, and we will respond promptly within a reasonable timeframe.

1. If the personal information held by our company is incorrect, we will correct or delete the personal information at the user's request in accordance with the procedures established by our company.
2. If we receive a request from a user as set forth in the preceding paragraph and determine that it is necessary to comply with the request, we will correct or delete the personal information without delay and notify the user of this.

Article 7 (Suspension of use of personal information, etc.)

If a user requests that we suspend or delete the use of their personal information (hereinafter referred to as "Suspension of Use, etc.") because their personal information is being handled beyond the scope of the purpose of use or because it has been obtained by wrongful means, we will conduct the necessary investigation without delay, and based on the results, we will suspend the use of the personal information and notify the user to that effect. However, if suspending the use of personal information would require a large amount of money or it is otherwise difficult to suspend the use, etc., and if alternative measures necessary to protect the rights and interests of the user can be taken, we will take these alternative measures.

Article 8 (Procedure for changing the privacy policy)

We will review the contents of this policy as appropriate and strive to improve it. The contents of this policy may be changed, except for matters otherwise specified by law or otherwise in this policy. The changed privacy policy will take effect when it is notified to users or posted on our website in a manner specified by our company.

Article 9 (Compliance with laws, regulations and norms)

We will comply with Japanese laws and regulations and other standards that apply to personal information we hold.

Article 10 (Response to complaints and inquiries)

1. We will accept complaints and inquiries from users regarding the handling of personal information and respond appropriately and promptly.We will also respond promptly and appropriately to requests from users to disclose, correct, add, delete, or refuse to use or provide their personal information.
2. A handling fee of 1 yen (tax included) will be charged for each request for disclosure of personal information or the purpose of use. However, if additional costs are required, such as when special disclosure or notification methods are requested, an additional fee may be charged to take those costs into consideration.

Article 11 (Safety Control Measures)

Personal information entrusted to us by our users is subject to organizational, physical, and human security measures, such as implementing access restrictions to personal information files, recording access logs, and implementing security measures to prevent unauthorized access from the outside. By taking technical measures, we will prevent unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information.In the unlikely event that an accident such as leakage of the personal information of the user occurs, the Company will promptly report to the supervisory authority in accordance with the Personal Information Protection Law and related guidelines, and follow the instructions of the supervisory authority. We will take necessary measures such as measures to prevent the occurrence of similar cases and measures to prevent recurrence.

Article 12 (Contact Information)

For inquiries regarding the handling of our personal information, please contact:
Customer Service Desk
Phone number 03-5579-8029
(Monday to Friday, excluding public holidays, New Year's holidays, and other company holidays, 10:00 to 18:00)

Article 13 (Address of the Company and Name of Representative)

Our company address and representative name are as follows: https://www.serverworks.co.jp/corporate/