Shortage of IT personnel at Thai subsidiary and innovations in cloud operations | How to create a "system that never stops"

When I interact with local subsidiaries of Japanese companies in Thailand, I often see them struggling to secure IT personnel. In particular, personnel with knowledge of cloud and infrastructure are limited, and the recruitment market is constantly competitive. Even when job postings are difficult to attract applications, I often hear that even when they finally manage to hire someone, there are still issues with retention rates.

Furthermore, depending on the size of the local subsidiaryThere are no dedicated IT staffCases like this are not uncommon. In some cases, general affairs and accounting staff also handle IT operations, so when a system problem occurs, it can be unclear who will handle it. There is an atmosphere on the ground that "it's working for now, so it's fine," and preventative operations and monitoring tend to be put off.

In these situations,Utilizing cloud infrastructure and creating a system for automating operations and external supportFor example, in an AWS environment, you can schedule backups and stop/start resources according to a pre-defined schedule.IIJ Managed Cloud for AWSThen,Cloud AutomatorThis automated operation tool can be used to streamline daily operations and enable stable system operation even in local subsidiaries with limited human resources.

In addition, AWS enterprise support is provided as standardTherefore, it can be used with confidence as the operating environment for important applications and core systems. Even if there is no dedicated IT person locally, having a reliable external support system can ensure the stability of business operations. This is a very reassuring factor for local subsidiaries that continue to operate with limited resources.

Furthermore, Thailand has many public holidays, and operations can be halted due to sudden substitute holidays or royal family events. By combining a cloud environment with automated operations to prepare for these "downtimes,"A system that doesn't stop even when no one is thereEven if no one is at work during the holidays, you can enjoy peace of mind knowing that backups and monitoring are performed automatically.

In fact, we sometimes hear from customers that they are worried about what will happen if something goes wrong because there is no IT person on-site. To alleviate such concerns, it is essential to prepare a cloud environment and build an external support system. We believe that IIJ Managed Cloud for AWS can be used to support the security and efficiency of operations while addressing such on-site issues.

When running a local subsidiary in Thailand, it is not enough to say, "We can't do it because we don't have enough people," but rather, "We need to create a system that can run even with a small number of people." The combination of utilizing the cloud and reliable external support is one solution to this problem. We hope to continue supporting the peace of mind and growth of Japanese companies through operational support tailored to the local situation.