IIJ Managed
Cloud for
AWS

Powered by
Serverworks
This managed service provides comprehensive support for AWS implementation, design, construction, operation, monitoring, and maintenance.
A managed service that provides comprehensive support.
We optimize our customers' cloud utilization in their domestic and international business development.

AWS operational support for companies expanding into Southeast Asia

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Vietnam
AWS Local Zones are scheduled to be available in Hanoi.
Thailand
The Bangkok region will be operational in 2025.
Indonesia
The Jakarta region will open in 2021.
As supply chains are restructured and local markets expand, Thailand, Indonesia, and Vietnam are emerging as key regions for Japanese companies. In this environment, AWS is gaining popularity as a flexible and agile IT infrastructure.

Despite these opportunities, companies face operational hurdles such as limited IT resources, cost optimization concerns, and complexities of local business practices. Our solution overcomes these challenges, ensuring the secure and effective deployment of AWS worldwide.

Do you have any
issues like these?

  • Local reliance has led to siloed operations,
    with limited visibility into the overall AWS environment
    from Japan.
  • Business practice and cost awareness gaps
    are slowing local cost optimization efforts.
  • Partners with Japanese-only support and
    no time zone coverage cannot deliver
    effective local support.
  • Inconsistent security measures across sites
    are undermining governance.
We provide one-stop solutions for all your needs, from AWS implementation
and operations to cost optimization and digital transformation.
With 24/365 fully managed operations and our automation tool “Cloud Automator,” we optimize costs through a free cost assessment. As an AWS Premier Tier Services Partner, we provide standard support equivalent to AWS Enterprise Support, backed by extensive experience and expertise. Our dedicated engineers in each country offer tailored, hands-on assistance, enabling you to confidently drive digital transformation even with limited in-house resources.

Support Scope and Key Features

Here is an overview of the services and support we offer to support your AWS journey.
  • Security icon combining a shield and a check mark

    Governance

    AWS Organizations
    Unifying permission controls with guardrails
  • Analytics and statistics icon with a cut-out pie chart

    Cost Optimization

    Trusted Advisor + RI/SP
    Purchase suggestions, Budgets notifications
  • History/time icon represented by a clock and arrow

    Automated Operations

    With Cloud Automator
    Automate backups and shutdowns/startups
  • Message/chat icon represented by a speech bubble and ellipsis

    Multi-Language Support

    Local language/Japanese help desk,
    Localized for Thailand, VN, and ID

Six Reasons Why IIJ Managed Cloud
is the Preferred Choice

  • Verified badge icon with a checkmark

    Extensive Experience
    and Proven Reliability

    In partnership with Serverworks, IIJ has successfully implemented AWS solutions for over 1,300 companies, supporting enterprise clients in diverse industries including manufacturing, services, and retail.
  • Shaking hands icon

    AWS Premier Tier Partner–Level Expertise

    Serverworks has been recognized as an AWS Premier Tier Services Partner for 2014 consecutive years since 11, with a large team of AWS-certified experts.
  • Global network icon with a globe motif

    Reliable Support
    from Overseas Local Subsidiaries

    Even overseas subsidiaries without dedicated IT staff can operate their AWS environments with confidence, supported by IIJ’s locally based engineers. We handle AWS inquiries in the local language and fully comply with local tax regulations—such as Vietnam’s red invoice system—while also supporting payment by invoice.
  • Icon showing a downward sloping line graph

    Cost optimization and
    Automated Operations

    Your monthly AWS usage fees are automatically discounted by 5%, helping to address concerns over rising costs. Our “Cloud Automator” AWS operations automation tool is included as a standard feature, significantly reducing operational workload while optimizing costs.
  • Icon of a person wearing a headset

    IIJ’s Comprehensive,
    End-to-End Support

    Beyond AWS implementation and operations, IIJ provides comprehensive support for your entire IT infrastructure—including networks, security, and existing on-premises environments—drawing on our years of expertise and proven track record. We deliver seamless, end-to-end services that integrate AWS with the rest of your systems, a capability that is difficult for other providers to match.
  • An icon representing two circles connected by a line

    Direct Connect Capability
    for Major ASEAN Hubs

    Our AWS Direct Connect solution enables dedicated bandwidth connections between your overseas subsidiaries and AWS, with availability in Singapore, Hong Kong, and Bangkok, and planned connectivity to Hanoi in 2025.

From Contract
to Operation

An overview of each step from contract signing to operation.
  • STEP

    Inquiry & Consultation

    We thoroughly discuss and assess your challenges and requirements.
  • STEP

    Proposal & Quotation

    We provide you with the most suitable plan and a detailed quotation.
  • STEP

    Design & Deployment

    We design and build your AWS environment.
  • STEP

    Start of Operations

    We provide account setup, design customization, site configuration, and content preparation, allowing your website to go live in as few as 10 business days.
  • STEP

    Ongoing support

    We deliver regular reports and recommendations for improvement, supporting you as a trusted long-term partner.

We offer end-to-end solutions to address all your AWS-related challenges.

News

To list of announcements

Case Studies

FAQ

  • Yes, operations-only support is available. Once your existing AWS account is transferred to our designated billing structure, we will manage the entire process—from configuration handover and monitoring to cost optimization and recommendations for improvement.
  • Yes, we can. After assessing your configuration and operational processes, we will carry out the migration and handover in the most optimal way.
  • Contract terms vary depending on the plan, with monthly agreements available. Initial costs are determined individually according to the required scope of design and configuration support.
  • Yes. Under service contracts through us, billing and payment can be made in local currencies, including Thai Baht, Vietnamese Dong, and Indonesian Rupiah. We ensure full compliance with local tax regulations, allowing payment inclusive of withholding tax and value-added tax.
  • We provide 24/365/XNUMX monitoring, while incident response is handled in accordance with the support hours of each local office.
    *Vietnam: 8:00 AM - 23:00 PM / Thailand: 9:00 AM - 17:00 PM / Indonesia: 9:00 AM - 17:00 PM
    *Details of response times will be provided depending on the location and contract details.
  • Yes. Our services cover a broad spectrum of security measures, from IAM control and log auditing to security architecture and governance support. We are also available to assist with compliance-related matters.
  • As a general rule, contracts are made locally in overseas markets. If you wish to contract in Japan or other locations, please contact us for further arrangements.
  • Yes. We provide multilingual support in Japanese, English, and local languages, including Thai, Vietnamese, and Indonesian.

We offer end-to-end solutions to address all your AWS-related challenges.

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